Customer Support Specialist

DIS Hays

modificado à 2 dias atrás.

Contacte um consultor

Contacte Maria Carvalho, o consultor especializado responsável pela gestão deste candidato, que se encontra localizado em Grande Lisboa

T:912560790

Avenida da República, 90, 1º, Andar, Fracção 4

Over 3 years of experience in customer operations, content moderation, flight reservation support, and technical data management;
Academic background in Food Technology (Master's), Biomedical Engineering (Bachelor's);
Skilled in Amadeus, SAP, Microsoft 365;
Multilingual: Polish (Native), English (Fluent), Portuguese (Fluent);

Strong ability to manage customer-facing operations, ensuring professionalism and high-quality service across international teams;
Detail‑oriented and analytical, supported by academic experience in laboratory work, data accuracy, and quality processes;
Skilled in supporting digital operations (content, reservations, compliance), adapting quickly to new systems and tools;
Ability to work both independently and collaboratively, with experience supervising teams and supporting KPIs.

Successfully handled high‑volume customer queries, ensuring accurate flight management and client satisfaction;
Managed technical data specifications, ensuring supplier compliance with product standards;
Received internal recognition for workflow organization and performance in content moderation teams;
Promoted internally to Operations Supervisor, managing KPIs, team support, and performance reporting.