Contacte um consultor
Contacte Maria Carvalho, o consultor especializado responsável pela gestão deste candidato, que se encontra localizado em Lisboa
T:912560790
Avenida da República, 90, 1º, Andar, Fracção 4
Customer Service & Operations Specialist
Lisboa
- Tipo de funçãoPermanent
- Salário€ 16 800 Gross / Year + Benefits
- Referência5646589
FACTS
- MBA in Human Resource Management and Bachelor’s Degree, currently completing training in AI & Data Science
- +10 years of experience in Customer Service, Operations, Administration, and HR environments;
- Strong exposure to inbound support (calls, chat, email), working in high‑volume international environments;
- Experience with CRM and ticketing tools (Salesforce, Zendesk) and advanced MS Office;
- Languages: English (Fluent), Hindi (Native);
- Immediate Availability.
BENEFITS
- Strong customer-oriented profile with proven ability to manage complex queries and ensure high satisfaction levels;
- Experience working in multicultural environments, with strong adaptability and communication skills;
- Structured and reliable professional with a strong focus on SLA/KPI compliance and operational efficiency.
ACHIEVEMENTS
- Consistently achieved high customer satisfaction scores (95%+ CSAT) in international projects;
- Reduced issue resolution time by improving case tracking and proactive troubleshooting approaches;
- Contributed to operational efficiency improvements, increasing team productivity by up to 25% in administrative functions.