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IT Helpdesk (m/f/d)

Join a world’s leading Supply Chain operator

Your new company
One of the world’s leading Supply Chain operator is hiring an IT Helpdesk (m/f/d) to join its team, in Lisbon.

Your new role
  • Act as a local IT business partner, aligning terminal operations with HQ IT standards and support models;
  • Manage and maintain diverse IT infrastructure, including servers, networks, security systems, CCTV, voice systems, and automation technologies;
  • Deliver daily end-user support, manage Service Desk tickets, and resolve incidents through root cause analysis and escalation when necessary;
  • Ensure accurate tracking of IT assets, warranties, inventories, and maintenance contracts with regular reporting;
  • Support and implement IT projects, coordinate with vendors, and monitor their performance to meet service expectations;
  • Apply corporate IT procedures and controls, participate in change and configuration management, and test IT continuity plans;
  • Identify opportunities for system and process improvements through collaboration across departments;
  • Prepare and maintain technical documentation, system reports, and budget tracking data;
  • Uphold a positive, service-oriented approach while ensuring full compliance with company policies and procedures.

What you'll need to succeed
  • Bachelor's degree in technology field (Computer, Electronics and Communication), or proven experience;
  • Minimum 2 years' experience in IT system implementation and support;
  • Fluency in English and/or Spanish - mandatory;
  • Understanding of network services – WAN – LAN – Wi-Fi – indoor / outdoor cabling;
  • Understanding of servers – storage systems, and virtualisation - Experience of end user computers PC / Laptop / Printers / Mobile devices;
  • Experience of Microsoft Office & Operating systems - Understanding of basic system security, access controls, vpn, firewalls, antiviruses, etc;
  • Strong communication skills working across teams, being a collaborative team player.
  • Availability to work in a different time zone.

What you'll get in return
  • Opportunity to be part of a top-tier global port operator driving transformation and innovation.
  • A collaborative, multicultural, and inclusive work environment.
  • Engagement in strategic projects with a direct impact on business performance.
  • Career growth and professional development opportunities within an expanding international group.

Next step
If you are interested in this opportunity, please send us your updated CV.
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Resumo

Tipo de oportunidade
Permanente
Setor
Supply Chain e Logística
Localização
Lisboa
Área de especialidade
Infrastructure
Salário
Attractive salary package
Referência
1036666

Falar com um Consultor

Fale com Rafaela Pereira, o consultor especializado responsável por esta oferta de emprego, localizado em Lisboa
Avenida da República, 90, 1º, Andar, Fracção 4

Telefone: +351 217826560

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