Your new Company
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever caring, our products and services are available in over 100 countries. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. The company is a constituent of the FTSE 100 Index (LSE: CTEC) and in 2021 revenues were over $2 billion. To learn more about Convatec, please visit http://www.convatecgroup.com [http://www.convatecgroup.com/] We are transforming our HR function at Convatec and are now looking for great people to fill key roles in our new international HR Service Delivery Team, closely aligned with our Global Business Services (GBS) organisation. This role represents a fantastic opportunity to join us at a key execution stage of the programme to be part of the implementation and improvement of this critical component of our new function.

Your Role
The Workforce Admin Assistant (m/f/d) will be based in one of our global service delivery centres and it has been created to support the delivery of Workforce Administration services to the Convatec enterprise as part of an international team of delivery experts. Successful candidate will have an opportunity to play a role in defining, improving, and supporting our new HR Operating Model.

Key responsibilities in your role include:

• Acting as the first point of contact for supporting colleagues in resolving queries about Workforce Administration processes and reply to day-to-day HR related enquiries;
• Support Workforce administration processes, such as hiring, onboarding, offboarding, promotions, personal data changes etc;
• Playing an active role in knowledge management, by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (policies, user guides, knowledge articles etc.);
• Building and improving knowledge base to allow our colleagues to “self-serve” HR information without the need to raise a request for help;
• Ensuring that HR requests are resolved at first contact or triaged and referred to other teams and colleagues as necessary;
• Support other HR colleagues and participate in the drive for continuous improvement for the Workforce administration processes, identifying opportunities for improvement and supporting the implementation of solutions when necessary;
• Implementing, Testing and Stabilising Workforce Administration Service Delivery.

What you'll need to succeed

• Experience in international or shared services environment in a customer facing role, preferably in HR;
• Previous experience using HR systems and customer service tools (Workday, Service Now) is preferred;
• Appetite to problem solve and to contribute to the optimisation of processes and ways of working;
• Good communication skills, ability to adapt to different styles and at different levels;
• Proactivity and an “own it” mindset;
• Ability to demonstrate an appreciation and understanding of cultural differences;
• A customer-first mindset to fit with our “forever caring” brand;
• Good written and spoken English is essential and a proficiency in Spanish and/or Portuguese will be an advantage.

What you'll get in return
We support a hybrid working approach and you will be working 1 day/week in our office. As you will be supporting markets in multiple time zones, some flexibility around working hours will be needed.

What you need to do
If you're interested in this role, please apply now. #1028549