The company you're going to work at:

Medical company opening a Shared Services in Lisbon.

Your new role:

As part of a dynamic and growing team, you’ll have the chance to make a meaningful impact as a Customer Support Team Leader in this Shared Service Centre. Your responsibilities will include leading a team of top-tier professionals dedicated to our primary markets, ensuring seamless knowledge transfer, and strengthening service delivery. Your daily duties will involve overseeing and guiding a customer-facing team, facilitating their interactions with both customers and internal stakeholders, all while playing a pivotal role in driving the success of our business.

Key Tasks:

Supervise a team of skilled professionals that align with our values and behaviours;

Secure and enhance the knowledge database;

Facilitate training and onboarding for new hires;

Take accountability for the domain’s KPI’s;

Identify talent and develop team members;

Propose process improvement;

Understands and leads End to End Order to Cash processes through cross-functional relationships (Master data, warehouse, transportation, finance);

Proposes extensions to service catalog;

Defines the priorities and targets for the Order Management team and Customer data team;

Secure execution of services in time and with high quality standard;

Balance the workload of the team according to volumes and priorities;

Manages the proactive resolution of urgent topics enabled by 360° visibility of the customers and company’s involved parties;

Point of escalation for customer facing responsible team;

Work closely with cross-functional teams;

Communicate effectively with internal and external stakeholders regarding financial matters;

Support continuous improvement initiatives in finance processes.

What you need to be successful:

Experience: 5+ years of relevant experience in similar position;

Demonstrated leadership skills;

Language Skills: Proficiency in English; additional European languages are advantageous;

Technical Skills: Strong proficiency in Microsoft Excel and experience with ERP systems (Salesforce, Oracle is a +);

Strong analytical and problem-solving skills;

Proactive and self-motivated with a continuous improvement mindset;

Ability to thrive in a collaborative team environment.

What the company can offer you:

Hybrid working model;

Annual Bonus;

Meal Allowance;

Health Insurance;

Parking slot;

The amazing opportunity to be part of the first team in Portugal.

Next step: