Process customer orders, returns, credit/debit notes, and special order types (e.g., samples, rebates) in SAP;

Maintain accurate customer master data and price lista;

Monitor and resolve order blocks and ensure timely delivery;

Ensure compliance with internal policies and international trade regulations.

Serve as the first point of contact for both internal and external customers, providing a single point of engagement;

Respond to inquiries via phone and email, offering product information, order updates, and general support;

Log and resolve customer complaints, escalating to Quality or Product Surveillance as needed;

Collaborate with internal teams (planning, finance, marketing, logistics) and external partners (e.g., 3PLs) to ensure smooth order fulfilment and issue resolution;

Coordinate with credit and accounts receivable teams to address payment holds and related concerns.

Minimum 2-3 years experience of Customer Service, claims/query management, distribution and order entra;

Ability to communicate at all levels within the organisation;

Proven data analysis skills and an ability to translate tasks into action plans and deliver to timelines;

Experience and knowledge of SAP/ESKER (preferable);

Proven experience in Customer/Distribution, preferably in a Health Care Environment;

English, Spanish and Portuguese (spoken and written) mandatory.

Hybrid working – 1 day per week in the office driven by business requirements as flexible approach to office working;

Competitive remuneration package and other benefits;

Office in the city centre;

International exposure and growth opportunities within the company;

High performance through teamwork, with collaborative spirit across the organization at all levels;

Local workplace laws and statutes apply.