Your New Company

The company operates in the mobility and fleet management sector, offering vehicle rental solutions for private and corporate customers. It is present in several international markets and focuses on innovation and customer experience, with services tailored to short- and medium-term needs.

Your New Role

• Administer all inquiries received regarding credit card charges;
• Submit transactions to our bank to process payment;
• Processing Credit card refunds;
• Chargeback reporting;
• The charge for penalty charge offenses;
• Allocate Credit card payments against the appropriate debt;
• Ensuring proper investigation and solutions to external departments' queries;
• Assisting the team lead in maintaining open communication channels with customers developing high standards for service delivery and quality;
• Working closely with other team members to implement and standardize processes to ensure maximum efficiencies;
• Providing input to continuous process improvement.

What You Need To Be Successful

• A confident speaker of the English language;
• Ability to reconcile high volume transactions;
• Good analytical skills;
• Professional manner and highly organizes;
• Ability to multitask;
• High standard of numeracy, accuracy and attention to detail;
• Ability to work on your own initiative, prioritizing your own work;
• Excel advanced or intermediate skills;
• MS access knowledge;
• Language skills: English and French mandatory.

What The Company Can Offer You

• Team and Growth Opportunities;
• Meal Allowance;
• Flexible Working Hours;
• Health Insurance;
• Hybrid Regime;
• Home Office Allowance;
• Free Parking.

Next Step

If you are interested in this opportunity, please send us your updated CV for maria.carvalho1@hays.pt or apply here.
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