CSR to Order Management team - German and English Speaker (m/f/d)

Opportunity to join a global team!
Your new Company
An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for a Customer Support to Order Management team - German and English Speaker (m/f/d).

Your new role
  • Process incoming customer orders via prescriptions received through the Kumavision ERP system
  • Manage the full lifecycle of customer orders from entry to delivery
  • Communicate proactively with Sales and Customer Experience teams to address and resolve order issues
  • Ensure data accuracy and maintain order integrity throughout the fulfillment process
  • Collaborate cross-functionally with Warehousing, Billing, and Contract Management teams, as well as directly with healthcare customers
  • Resolve complex customer billing issues and escalate when necessary to enhance customer experience
  • Identify opportunities for process improvements and contribute to knowledge base updates
  • Understand business unit case handling procedures and support team members as needed
  • Support cross-department collaboration and continuous improvement initiatives

What you need to be successful
  • Minimum 2+ years of experience in a customer service or similar operations role
  • Must be legally eligible to work in EU and able to travel internationally
  • Fluent in German (C2 or native) and English (minimum B2) – written and verbal
  • Proven experience with process improvement and problem resolution
  • Experience working with ERP systems (Kumavision, Oracle) preferable/advantageous

What the company can offer you
  • Hybrid working model;
  • Annual Bonus;
  • Meal Allowance;
  • Health Insurance;
  • Enjoy stability and resources provided by a well-established, fast growing multinational company.

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Resumo

Tipo de oportunidade
Permanente
Setor
Farmacêutica
Localização
Lisboa
Área de especialidade
Telecoms
Salário
€22.700 gross/anual + Benefits
Referência
1037322

Falar com um Consultor

Fale com Madalena Mouzinho, o consultor especializado responsável por esta oferta de emprego, localizado em Lisboa
Avenida da República, 90, 1º, Andar, Fracção 4

Telefone: +351 910 284 951

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