Customer Support – German and English Speaker (m/f/d)

Opportunity for a CSR in a global company!
Your new Company
An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for a Customer Support – German and English Speaker (m/f/d).

Your new role
  • Manage order processing and customer support for the DACH region as a Medical Device Consultant
  • Serve as a key liaison between the Customer Care Team, Sales, Key Account Management, and Process Specialists to ensure seamless communication and collaboration
  • Oversee the complete order lifecycle—from entry through to final delivery to the customer
  • Coordinate transportation logistics, monitor delivery schedules, and manage backorders
  • Track shipments and handle damage or loss claims in collaboration with logistics partners
  • Set up and maintain consignment stock locations, including inventory control, discrepancy resolution, and regular audits
  • Manage stocking, supervision, and inventory of external consignment warehouses
  • Maintain accurate customer data and communication records in the CRM system (SFCD)
  • Support continuous process improvement initiatives, contribute to the development and updating of quality manuals (QM), and participate in cross-functional projects
  • Potential for direct telephonic interaction with customers (B2B/B2H)

What you need to be successful
  • Minimum 2+ years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Must be legally eligible to work in EU and able to travel internationally
  • German native/fluency or C2 minimum + English (read/write/B2)
  • Experience working with Oracle (ERP), Power Bi, Salesforce (CRM system) preferable/advantageous
  • Work closely with regional and global teams to optimise processes and improve systems

What the company can offer you
  • Hybrid working model;
  • Annual Bonus;
  • Meal Allowance;
  • Health Insurance;
  • Enjoy stability and resources provided by a well-established, fast growing multinational company.

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Resumo

Tipo de oportunidade
Permanente
Setor
Farmacêutica
Localização
Lisboa
Área de especialidade
Telecoms
Salário
€22.700 gross/anual + Benefits
Referência
1037321

Falar com um Consultor

Fale com Madalena Mouzinho, o consultor especializado responsável por esta oferta de emprego, localizado em Lisboa
Avenida da República, 90, 1º, Andar, Fracção 4

Telefone: +351 910 284 951

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