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Content Creator (m/f/d)

Havi Tech Hub | Digital Workplace Content Creator

Your new Company
HAVI, a global leader since 1974, employs over 10,000 people and serves customers in more than 100 countries. Specializing in the foodservice industry, HAVI provides innovative supply chain and logistics solutions, including analytics, planning, distribution, and freight management.

HAVI’s diverse teams collaborate seamlessly across locations and functions, embodying a spirit of integrity and creativity to serve their customers in the best way possible.


Your new Role
The Digital Workplace Content Creator will take delegated responsibility for enhancing the technology adoption and user experience within the organization.

This position is pivotal in supporting the Client standards and practices with SharePoint content for the Digital Workplace Academy and M365 applications. Additionally, the role includes updating and reviewing periodically Client knowledge base, supporting the creation of Standard Operating Procedures (SOPs), and developing knowledge articles to enhance self-service and omnichannel support.

The Content Creator will be responsible for creating engaging and instructional content such as tutorials, videos, infographics, and interactive guides to simplify and facilitate the effective use of technology.

You will be responsible for:
  • Develop and maintain SharePoint content to support the Digital Workplace Academy and M365 applications;
  • Manage the knowledge base, including the creation and updating of SOPs and knowledge articles aimed at improving self-service and omnichannel support;
  • Design and implement educational programs that educate users on new tools and software, ensuring they can efficiently utilize technological advancements;
  • Create engaging and instructional content, including tutorials, videos, infographics, and interactive guides;
  • Collaborate closely with the Digital Workplace Manager and the User Experience Team to ensure all content aligns with user expectations and organizational standards;
  • Actively integrate user feedback to refine and optimize educational tools and content, enhancing their overall effectiveness;
  • Ensure all content supports the organization’s standards and practices, promoting consistency and clarity;
  • Stay up-to-date with the latest trends and best practices in content creation, digital workplace tools, and educational technologies.


What you will need to succeed
As a Content Creator you will need:
  • Bachelor’s degree in Communications, Education, Information Technology, or a related field;
  • +4 years of experience providing 1st line and/or 2nd line technical support in a complex, multi-cultural environment;
  • Proven experience in Content creation and management, particularly in a digital workplace or educational setting;
  • Experience in user experience (UX) design and content optimization;
  • Strong understanding of knowledge base management and the creation of SOPs and knowledge articles;
  • Proficiency with SharePoint and M365 applications;
  • Familiarity with ITIL Foundation and Service Now (desirable);
  • Good understanding of customer needs and the external market implications;
  • Ability to create engaging and instructional content in different formats;
  • Takes initiative, sets goals and priorities and supports others to solve challenges in due time;
  • Excellent communication skills – Fluency in English.

What the Company can offer you
Have the opportunity to join a cross-functional team in an international company with a multicultural working environment!


Next Steps
If you are interested in this opportunity, please send us your updated CV. If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.


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Resumo

Tipo de oportunidade
Permanente
Setor
Supply Chain e Logística
Localização
Lisboa
Área de especialidade
Technology
Salário
Salary + Benefits
Referência
1035055

Falar com um Consultor

Fale com Joana Pereira, o consultor especializado responsável por esta oferta de emprego, localizado em Lisboa
Avenida da República, 90, 1º, Andar, Fracção 4

Telefone: 910 215 466

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