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Order Management – German Speaker (M/F/D) Lisbon – Hybrid Working Model

Medical company opening a Shared Services in Lisbon

The company you're going to work at:

Medical company opening a Shared Services in Lisbon.

Your new role:

As part of a dynamic and growing team, you’ll have the chance to make a meaningful impact as a Customer Service Order Management in this Shared Service Centre.
Main tasks:
Receive and distribute incoming customer orders;
Communicate order entry and fulfillment issues with Sales and Customer Experience members;
Ensure record accuracy by maintaining data integrity during the order entry process;
Handles order management from entry to delivery and resolves complex customer billing issues;
Collaborates and coordinates cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information;
Identifies continuous improvement opportunities;
Provides support to other Care team members as needed;
Follows up on internal holds pertaining to credits processed on behalf of customers;
Intimately understand proper case handling process and can identify different business unit responsibilities.

What you need to be successful:

Minimum 2 year of experience in a customer service role;
Language Skills: German Native & English Fluent;
Experience working with ERP systems: Oracle, Agile and Salesforce preferred;
Previous Shared Services professional environment is a nice to have.

What the company can offer you:

Hybrid working model;
Annual Bonus;
Meal Allowance;
Health Insurance;
The amazing opportunity to be part of the first team in Portugal.

Next step:

In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV.


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Resumo

Tipo de oportunidade
Permanente
Setor
Cuidados de Saúde e Serviços Médicos
Localização
Lisboa
Área de especialidade
Suporte Administrativo e Secretariado
Salário
Pacote Salarial Atrativo
Referência
1032338

Falar com um Consultor

Fale com Claudia Bastos, o consultor especializado responsável por esta oferta de emprego, localizado em Lisboa
Avenida da República, 90, 1º, Andar, Fracção 4

Telefone: 910064551

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