Your New Company
Elementis is a global specialty chemicals company, with over 1,300 employees working at 23 locations across the globe. They create high-value specialty additives that enhance the performance of their customers’ products and make a positive change in the world.
Elementis is establishing a new office and modern laboratory in Porto, Portugal. They offer exciting roles in Research & Development, Human Resources, Finance, Logistics, Customer Service, Regulatory/Product Stewardship, Sales & Marketing, providing a diverse range of opportunities to grow and make an impact. Most of the roles are regional or global.
Your New Role
The Service Manager leads and delivers IT service to users in the European region and provides support and co-ordination for the 5 service support analysts in the Europe and Asia regions and external 3rd parties. The role works in partnership with the Service Manager in the US. IT service is delivered to Elementis employees throughout its international operations that include the US, UK, EU, Brazil, Taiwan and China and our R&D lab based in Porto. IT service is fundamental to Elementis day to day operations.
As an European Service Delivery Specialist, you will be responsible for:
1. Service management
2. Service delivery
You respond to queries and requests from users via phone, email, chat or ticketing system.
You guide and train users about how to use IT systems and applications effectively. Support R&D colleagues in effectively using their digitally-enabled lab equipment.
You engage professionally and collaborate with a diverse group of executives, managers, and subject matter experts.
On rotation with the rest of the Operations team, you will act as a duty manager and incident manager.
3. Managing external services and providers
4. Best practice
You keep up to date with the latest IT trends, developments, and best practices, and ensure that the IT service is aligned with the operational and compliance requirements of Elementis.
Wha you will need to be Succeed
2 years of experience in team leadership to demonstrate ability to co-ordinate and lead the IT Support Analysts;
What the Company can Offer you
This position will have a hybrid regime with a minimum of 3 days in the office. Whilst this role will be based at the Porto Hub, there will be occasions where you may be required to travel to other Elementis sites.
Next Steps
If you're interested in this role, click ' Apply Now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.