Your new role:

Clients first point of contact answering incoming calls, emails or online requests;
Manage flight reservation requests and updates;
Provide information regarding airports, restrictions, aircraft performance, documents required for travel and other details to deliver an uncompromising and efficient level of service;
Contact with departments in order to have the correct and necessary data to fulfil the Owners requests, providing a high-quality customer service;
Guarantee the flight’s feasibility by checking information in the reservation system;
Ensure that all data regarding the passengers is up to date and accurate to prevent issues;
Anticipate potential areas of Owner discontent or conflict and ensure that appropriate decisions are executed to minimise adverse consequences to the Owners / Clients;
Manage the travel needs of Owners allocated to Key Account Managers in the absences of Senior Account Managers, acting as a back-up to the Owner Services Key Account Managers.

What you need to be successful:

Experience in customer-facing or call centre environments (nice to have);
Fluency in written and spoken English & French (both mandatory);
Proficiency in MS Office;
Open to work by shifts (mandatory).

Next step:

In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV.
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